For private lessons and open court time booking, 24 hour notice is required for a refund. If notice is not provided 24 hours prior to the court time, the person(s) will be billed for the court time.

Cancellation of a complete session must be made at least 1 week prior to the first day of the session to receive a full refund. No refunds will be given once the session has started.

We have a generous makeup policy of 2 makeups per session (based on availability and valid if club called in advance). We request that you call in advance so we may provide greater opportunities to clients on waiting lists or are also seeking makeup classes. No carryovers to next session. No refunds for lateness, early departure or withdrawal from class. No pro-rating of classes that cannot be attended.

In regards to injuries, a Doctor’s note must be provided for proof of injury and how long you will be unable to play. We do not issue refunds, but do issue makeup vouchers for classes missed. Once you are able to return, we issue the vouchers and they are redeemable for up to 1 year. If you’re unable to return to tennis indefinitely, you may sell or “gift” your vouchers to a third party.

Private and semi-private lessons are generally 1 to 2 people with a tennis pro and the customers work on a specific aspect of their game i.e. strategy, serving, stroke improvement or a beginner player looking to get the basics. Group lessons are generally 6-1 ratio (student/instructor) and the class focuses on all aspects of the game i.e stroke production, strategy, court etiquette, live-ball feed, etc.

-- If you play year round, we recommend that you restring your rackets a minimum of 4 times a year to maintain tension, control, comfort, feel and power.

-- If you play 5 days a week, we recommend stringing your racquet a minimum of 5 times a year.

-- However, if you play during a particular season, we recommend restringing before the season starts and every 3 months thereafter.

-- If you play with polyester strings, we recommend you restring every 4 to 6 weeks because polyester strings lose tension much faster than other strings.

Generally speaking, thinner strings offer improved playability while thicker strings offer enhanced durability. Tennis string gauges range from 15 (thickest) to 19 (thinnest), with half-gauges identified with an L (15L, 16L, etc), which is short for “light”. Thinner strings also provide more spin potential by allowing the strings to embed into the ball more. Obviously, the thinner the gauge, the more powerful the string, with lots of spin potential. BUT the string will be less durable. You could allow for that by going for a really thin, durable string.

Gauge 15 (1.35 mm) is the standard gauge for tennis.

Gauge 16 (1.30 mm) is the most popular gauge for tennis (optimum level of durability and power)

Gauge 17 (1.25 mm) is "thinner than normal" gauge for tennis and standard for squash.

Gauge 18 (1.20 mm) is the thinnest gauge for tennis and "thinner than normal" for squash.

Each racket has its own tension range (shown in the technical spec of each racket).

The optimum tension for the majority of people is mid-tension. We would recommend picking a tension 1 or 2 lbs more than mid as rackets lose tension fairly quickly.

You can then adjust your requirement appropriately to even tighter or looser (towards the upper or lower end of the range).

Generally speaking, the higher the tension, you get more control (less power). The lower the tension, you get more power (less control). The higher the tension, the more impact on your arm. If you go for a durable POLY string for both mains and crosses, you should reduce the tension by up to 10% as poly strings have no give in them, and can cause arm issues.

For the majority of people, the SAME mains and crosses are ideal, but you can ask for custom mains and crosses ie a Hybrid selection. Or you can pick from a selection of Pre-selected Hybrid sets.

Grips are either replacement grips OR overgrips. A replacement grip can be applied directly onto the handle of a racquet, they have a sticky backing and offer a reasonable amount of cushioning. An overgrip, on the other hand, does not have a sticky backing and is typically much thinner. Overgrips are predominantly used to provide specific gripping characteristics or to slightly increase the grip size. Overgrips commonly offer one or more of the following characteristics:

--Tacky surface to provide extra grip

--Extra sweat absorbency

--Textured surface for extra grip (includes grips with perforations)

The added benefit of overgrips is that they are cheap and therefore people are prepared to replace them more frequently, they also come in a far wider variety of colors!